Our Business Model

The Kilwins Advantage

  • We offer high quality Chocolates, our Original Recipe Ice Cream and hand-crafted confections
  • We have a simple and fun store concept
  • We have a proven business model
  • We offer a great design and architectural team to help with store design
  • We provide comprehensive support assisting with:
    • Equipment Management, Inventory Management, Initial Store Set-Up, Grand Opening and Marketing
  • Our Point of Sale system
    • Easy to operate and deliver customer service
    • Sales tracking by product lines/types
  • Our Kilwins University training delivers:
    • Over 40 hours of classroom and over 170 hours of hands on training in operations and business management
    • A personalized opening team who will provide on-site support before you open and will be with you in your store throughout opening activities
  • You will receive excellent support from our store support consultants
    • Coach you on managing your day to day business
    • Assist in expense management
    • Available by phone or email
    • Productive regular in-store visits
    • Sharing of best business practices between stores
  • We are there to help support your business


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